Terms of Service

Welcome to plnk. These Terms of Service (“Terms”) govern your use of plnk (the “Service”). You accept them when you create an account (the sign-up page says so next to the sign-up buttons). If you don’t agree, please don’t use plnk. How we handle personal data is explained in our Privacy Policy.

plnk is run by Vlăduț Voicu, an individual based in Suceava, Romania (“we”, “us”).

1. The Service

plnk lets you create a “link in bio” page to share your links, content, and offers, and to see analytics about how it performs. We may add, change, or remove features over time.

2. Your account

You need an account to use most of plnk. You’re responsible for keeping your login secure and for everything that happens under your account. You must be at least 16 years old to create an account.

3. Your content

You own the content you add to your page: your text, images, links, and products. You grant us a limited license to host and display that content solely to operate the Service. You’re responsible for your content and for having the rights to use it.

4. Your subscribers and visitors

If your page collects emails with the sign-up form, that list is yours: you decide how it’s used and you’re responsible for it under data protection law (you’re the “controller”). We store it for you as your “processor”, under our Data Processing Terms, which are part of these Terms. Only email people who signed up, tell them who you are, and let them unsubscribe.

Videos and music players you add (YouTube, Vimeo, Spotify, Apple Music) are run by their providers under their own terms and privacy policies, and may set their own cookies for your visitors.

5. Acceptable use

You must not post, or link to, anything illegal. In particular, nothing that:

• sexually abuses or exploits children, or tries to contact children for sexual purposes;
• shares intimate images of someone without their consent;
• promotes terrorism or violent extremism;
• encourages or assists suicide or self-harm;
• threatens, harasses or stalks someone, or stirs up hatred against people for who they are;
• is a scam, phishing, fraud or fake investment, or impersonates someone;
• sells illegal drugs, weapons or other illegal goods or services;
• spreads malware or spam, or infringes others’ rights (copyright, trademarks, privacy).

Pages are public and can be seen by teenagers, so you also must not post sexually explicit content, or content that promotes self-harm or eating disorders. And don’t disrupt or abuse the Service or its infrastructure. We may remove content and suspend or close accounts that break these rules, as described in section 9.

6. Plans, limits & payments

plnk has a free plan. A paid plan (Pro) is coming soon; once it’s on sale it’s billed monthly or yearly through our payment provider, and the terms below apply. We charge 0% transaction fees: when you sell through your page, we don’t take a cut. Each plan has limits, shown on your Plan & billing page with how much you have used: saved designs, products, email subscribers, image space, and how long detailed analytics are kept. Prices may include VAT or sales tax where required.

7. Cancelling, refunds & downgrades

• Cancel any time from Plan & billing. You keep Pro until the end of the period you paid for, and you are not charged again.
• Refunds: ask within 14 days of any payment and we’ll refund it in full, no questions asked. A full refund ends Pro straight away. After 14 days, payments are not refunded except where the law requires it.
• When Pro ends (you cancel, or a payment ultimately fails), you move to Free. Nothing is deleted: your page stays live and your subscriber list stays yours, with export. Saved designs beyond the Free limit are kept but locked until you upgrade again or delete them. Anything over a Free limit (for example more products, or more image space) stays as it is, but you can’t add more until you are back under it. Detailed analytics older than the Free window are summarized into daily totals.
• Failed payments: if a renewal fails we retry for several days and keep Pro on while we do, and we email you so you can update your card.
• Chargebacks: if a payment is disputed with your bank, Pro ends immediately while it is resolved.

8. Closing your account

You can export your data and delete your page or your whole account at any time from Settings. We may suspend or close accounts that break these Terms, as described in section 9.

9. Reporting content, and how we moderate

• Reporting: anyone can tell us about a page or image that is illegal or breaks these Terms using the report form. Include the link, why it is illegal or against the Terms, your name and email, and confirm the report is accurate. We confirm we received it and tell you what we decided.
• How we decide: a person reviews every report; we don’t use automated moderation. We act quickly on content that is clearly illegal, and we tell the authorities when content suggests a threat to someone’s life or safety.
• What we may do: remove or hide content, take a page offline, or, for serious or repeated violations, suspend or close the account.
• Reasons and appeals: if we act on your content, we email you what we did, which rule or law it breaks, and how to appeal. Reply to that email to appeal, and a person will look at it again. You can also go to court or use any out-of-court dispute body you’re entitled to.
• Complaints: you can complain to us about content, about a decision we made, or about how we handle reports, through the report form or by email. We answer every complaint.

10. Support

Everyone can get help through the support form. Pro accounts are answered first: we aim to reply within one business day to Pro and within three business days to Free.

11. Disclaimers

The Service is provided “as is,” without warranties of any kind. We don’t guarantee that plnk will be uninterrupted, error-free, or that it will produce any particular results.

12. Limitation of liability

To the maximum extent permitted by law, plnk is not liable for any indirect, incidental, or consequential damages, or for loss of profits, data, or goodwill. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits liability that the law doesn’t allow to be limited, such as for intent or gross negligence, or your rights as a consumer.

13. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we’ll email account holders before they take effect. Continuing to use plnk after that means you accept the updated Terms; if you don’t, you can delete your account.

14. Law and disputes

These Terms are governed by Romanian law. If you’re a consumer, you also keep the protection of the mandatory laws of the country where you live, and you can bring a claim in your own country’s courts. If something goes wrong, please email us first; most things can be sorted out quickly.

15. Contact

Questions about these Terms, and messages from users or authorities (including under the EU Digital Services Act), go to hello@plnk.bio. We communicate in English and Romanian.